FAQs

Who do you ship through?

We ship all orders through the United States Postal Service.

When your order is shipped, you will receive a tracking number to the e-mail provided.

You can track your package at www.usps.com

When will my order ship?

Orders are usually shipped out within 1-3 business days.

Where is my package?

All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com

Lost/Stolen/Damaged Packages

Once a package is shipped from our warehouse, unfortunately, it is out of our control if a package is lost. If you feel as though your package has been lost, please submit a claim to USPS here.

• All packages sent out have GPS tracking information embedded in the barcode. 

• If an item states "delivered" but you did not receive Please wait 24 hours prior to contacting your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession.

• If the package does not turn up with those steps, please allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you submit a claim to USPS here. 

• If your tracking shows "delivered" and you have not received your package, Alicia DiMichele Boutique IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.

 

If an order is shipped from Alicia DiMichele Boutique to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. 

My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us at orders@aliciadimichele.com within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us at orders@aliciadimichele.com Please be sure to include what item is missing and your order number. 

My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact us right away. Email us at orders@aliciadimichele.com with a photo of the flaw or break and your order number. If you do not contact us within 14 days of receiving the item we can only assume the damage is from wear. 

I would like to exchange something, how do I do this?

We do not offer online exchanges. Due to the high demand of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.

I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.

An item I want is out of stock, will it be restocked?
 If an item sells out super quick, we will try as hard as we can to restock it. Please sign up for the back in stock notification email/sms alert so you will be the first to know when it arrives.

I forgot to enter a PROMO CODE, now what?

PROMO CODES of any kind MUST be applied during checkout. We are systematically unable to go back and apply discount codes to an order once it has been placed.